Privacy Policy

DeScribe Language Services Ltd is a UK-registered company limited by shares. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website, request a quote or commission language services from us.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
How do we use cookies?
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

DeScribe Language Services Ltd collects the following data:

Personal identification information (name, email address, physical address for invoicing purposes, phone number, etc.);
The personal data about you or any other person contained in any document, recording or
verbal communication you send us to translate, transcribe, interpret or for which you have
asked us to provide any other language service, or to enquire about any of these services.

How do we collect your data?

You directly provide DeScribe Language Services Ltd with the data we collect. We collect data and
process data when you:

Send an online quote or place an order for any of our services;
Voluntarily complete a customer survey or voluntarily provide your opinion on any of our social media pages or via email;
Use or view our website via your browser’s cookies;
Submit text to us for translation, the provision of other language services or as reference material as part of your commission.

DeScribe Language Services Ltd may also receive your data indirectly from the following sources:

If your query for translation services is passed to us from another language provider or contact whom you have approached.

How will we use your data?

DeScribe Language Services Ltd collects and process your data in line with the lawful bases specified
by the General Data Protection Regulation in order to:

provide you with an accurate translation or other language services to fulfil our contract with
you;
deliver your translation to you or to an address of your choosing, either by email and/or by a
posted, paper copy, according to your requirements and in order to fulfil our contract with you.

DeScribe Language Services Ltd may share your data with:

another translator or interpreter with whom we are collaborating for the specific purpose of
providing you with the particular language service that you have requested from us in our contract with you. These translators and interpreters comply with the General Data Protection Regulation and have implemented the appropriate safeguards when processing your information;
our accountants in order to comply with legal financial reporting and taxation requirements.

DeScribe Language Services Ltd will not share your data with any other person or organisation not listed above without your prior, express consent unless:

we are required to by statutory authorities in compliance with applicable legislation or it is in someone’s vital interests to do so;
you have expressly requested we pass your contact details to another language service provider with the objective of providing you with a language service;
we need to follow up on unpaid invoices, or prevent fraudulent transactions by liaising with county courts, credit reference agencies, debt collection agencies or the police.

DeScribe Language Services Ltd’s director is domiciled in the UK. Whenever we process your data, we take all necessary security and confidentiality measures in line with the EU General Data Protection Regulation.

How do we store your data?

DeScribe Language Services Ltd securely stores your data at our offices. We use minimal, secure cloud storage solutions primarily to avoid storing sensitive data on portable devices such as laptops, which may present higher security risks. Our preferred practice is to perform all work on secure desktop systems to maintain the highest levels of data security.

DeScribe Language Services Ltd will retain your data according to its use, for the following periods:

If you request a quote from us, we will retain your personal information and any text you provide us for 6 months from receipt.
If you request a standard language service from us, we will retain your personal information, the text you provide us and the translation or document we produce for you for 1 year from delivery.
If you request a certified translation for us, we will retain the translation on file in paper and electronic copy for 5 years from the date of delivery.
To fulfil legal taxation requirements, we will retain all invoices for a period of 7 years from the end of the financial year in which you placed your order for language services.

Once the relevant time period above has expired, we will permanently delete your personal data from our translation archives, translation software and invoicing records.

In order to provide you with the most accurate and consistent translations and language services, our translation memories contain historic translations where the data is anonymised, confidential or sensitive information is removed and where no particulars could identify a particular individual. If you prefer that the document you have submitted for translation or other language service be removed from this database past the standard retention period specified above, please email the data protection officer at: dpo@describelanguageservices.com.

We retain our commissions log for 10 years for business planning purposes. Once the 7-year retention period required by HMRC has expired, your name will be anonymised and the log will no longer show any identifying particulars.

Marketing

Where you have previously enquired to us about language services, DeScribe Language Services Ltd may follow up on a quote we have provided or send you information about related services that we believe may be of legitimate interest to you.

If you have agreed to receive marketing, you have the right at any time to stop opt out and stop DeScribe Language Services Ltd from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

DeScribe Language Services Ltd would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request from DeScribe Language Services Ltd copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that DeScribe Language Services Ltd correct any information you believe is inaccurate. You also have the right to request DeScribe Language Services Ltd to complete information you believe is incomplete.

The right to erasure – You have the right to request that DeScribe Language Services Ltd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that DeScribe Language Services Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to DeScribe Language Services Ltd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that DeScribe Language Services Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Please be aware that if you ask us to erase your personal data, it may not be possible to provide you with a full service. We will discuss this with you in detail upon receipt of your request.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@describelanguageservices.com; call us on +44 (0)1208 640687 or +44 (0)7732 142941 or write to us at: Data Protection Officer, DeScribe Language Services Ltd, 4 Kew Vara, Bodmin, Cornwall, PL31 1FT, United Kingdom

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.

DeScribe Language Services Ltd does not use cookies to collect any information about you when you visit our websites.

Privacy policies of other websites

DeScribe Language Services Ltd’s website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

DeScribe Language Services Ltd keeps its privacy policy under regular review and publishes the latest version on this web page. This privacy policy was last updated on 8th March 2021.

How to contact us

If you have any questions about DeScribe Language Services Ltd’s privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact the Data Protection Officer:

By email: dpo@describelanguageservices.com
By phone: +44 (0)1208 640687
or +44 (0)7732 142941
Or by writing to: Data Protection Officer, DeScribe Language Services Ltd, 4 Kew Vara, Bodmin, Cornwall, PL31 1FT, United Kingdom

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that DeScribe Language Services Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office through their webpage at: https://ico.org.uk/global/contact-us/.